Frequently asked questions

We offer IT&C services remotely and on site. Depending on the intervention needed, you can choose remote or on-site support. The services are aimed at both individuals and legal entities, such as small or medium-sized companies that want to outsource their IT department. We offer a wide range of services, including: repairs at your home or at the company's office, office technical support, desktop computer or laptop repairs, computer assemblies, networking and many other services.

All customers get free diagnostics included in the price of the repair or service you choose.

If the repair or service is declined, the diagnostics fee is 50 lei. Your approval is required before any repair work is carried out.

From the moment you approve the repair or intervention, it is carried out immediately (the same day). If a hardware component needs to be replaced, that will take a few days (2-5 days).

Of course: 30 days for software support and 90 days for hardware-related support.

Yes. On-site interventions can be scheduled within 24 hours of the request. However, emergency calls are available within 3 hours, if needed.

Protecting your data is a priority, as long as the storage drive and the integrity of the data are still in good condition. If there is a problem with the data on your device, we will let you know and take the best decision for recovering it.

Although it seems easier to pick a computer that is on sale, there is a good chance it is not the best choice. Get in touch with us to schedule a consultation that will help you choose the computer that fits your needs.

The most common ways they get into your operating system are vulnerabilities in the software currently installed, clicks on malicious links, most often found in e-mails, or visiting a compromised website.

The best ways to protect your computer and personal data include:

• Backing up your personal data, which is the most important operation we recommend if you are able to do it
• Running a protection solution against viruses
• Don't click on links in e-mails if the sender's details look strange or you are not sure about where the message comes from
• Updating your operating system and the applications you use
• Running firewall software
• Use the computer as a standard user, not as an administrator.

In the end it all comes down to the behavior and training of the user while surfing the Internet.

Although there is no absolute guarantee regarding the effectiveness of any antivirus, the current trend of cyber attacks leads us to the conclusion that we can no longer recommend any of the free antivirus products currently available. They do not provide the same level of protection as paid solutions. By buying a paid antivirus, you benefit from significantly stronger protection than any of the free options offer.

We don't offer this service at the moment. However, we are available to guide you in setting up mobile devices and teach you the essentials of using them. If you run into problems with a mobile device, we are here to help you find a repair shop that meets your needs.